Refund Policy

1. The Short Version

A generation that fails costs nothing: its credits return to your balance automatically. A credit purchase can be refunded within 14 days if none of its credits have been used. A purchase is not refundable once any credits from that pack have been used, because we pay the AI provider for every generation.

2. What You Buy

TrendMeIn sells digital credits as one-time packs, delivered to your account right after confirmed payment. See the Pricing page for current prices and credit amounts. There is no physical shipping. Prices are shown before you pay.

3. Failed Generations

If a generation fails, times out, or is refused by our safety checks, its credits are returned to your balance automatically. You do not need to contact us. This returns credits, not money.

4. Unused Credits

Email support@trendmein.com within 14 days of payment, from your account email, with the payment date and amount or the payment receipt number. If none of the credits from that purchase have been used, we refund the full payment to the original payment method. If any credits from that purchase have been used, the purchase cannot be refunded, in whole or in part.

5. Results You Do Not Like or Broken Results

AI results vary. Credits used for a result that was generated successfully are not refunded just because you do not like it. If a result is clearly broken, such as a corrupted or blank video, write to us within 7 days and we will restore the credits or generate it again.

6. How to Request a Refund

Write from the email connected to your TrendMeIn account. Include the payment date and amount or payment receipt number. Never send a full card number, card security code, password, or verification code. We usually reply within 2 business days.

7. How Refunds Are Paid, Duplicate Charges, and Chargebacks

Approved refunds go back to the original payment method through our payment processor and usually appear within 5–10 business days. If you were charged twice or see a charge you did not make, email us with the date and receipt. Please contact us before disputing a charge with your bank; we can usually fix it faster. Credits from a refunded or charged-back payment are removed from your balance.

8. Your Legal Rights and Contact

Nothing in this policy limits rights you have under consumer law that cannot be excluded. Questions about a payment: support@trendmein.com. We usually reply within 2 business days.